Patient Resources



In accordance with our commitment to patient privacy and confidentiality; Pro Healthcare Clinic follows the Health Insurance Portability and Accountability Act (HIPAA).

According to HIPAA, patients have rights concerning the use of individually identifiable health information. Only individuals with a legitimate need to know can access, use, or disclose patient information. Protected health information can be released to other covered health care providers without patient authorization if used for treatment, payment, health care operations, or public good purposes as permitted by state and federal laws.


Patient Rights & Responsibilities

At ProHealthcare, we are concerned that each patient entrusted to our care is treated with dignity, respect and compassion. We recognize that all patients have basic rights, and we are committed to honoring these rights. At ProHealthcare Clinic, we respect your rights as a patient. We want you to know these rights as well as responsibilities to yourself, your physician, other patients and ProHealthcare. The following is a summary of rights and responsibilities that we believe serve as a foundation for a good relationship between patients and staff.

  • To be treated with respect, including recognition of personal beliefs and values.
  • To receive care in a setting and environment committed to patient safety.
  • To have access to protective and advocacy services.
  • To privacy and confidentiality.
  • To coordination and continuity of your health care.
  • To know the identity of physicians, nurses and others involved in your care.
  • To information presented in terms you can understand, including treatment and care options.
  • To be involved in decisions regarding your health care plan.
  • To reasonable access to health care.
  • To access health care records according to the ProHealthcare Notice of Privacy Practices.
  • To be heard if problems, complaints or grievances arise.
  • To be informed of charges for services as well as payment options.

As a patient, you have a responsibility:

  • To provide complete medical information to your health care providers.
  • To ask questions so that you have a clear understanding.
  • To make informed decisions.
  • To report any changes in your health.
  • To understand your health problems and to follow agreed upon plans and instructions for your care.
  • To recognize the impact of your lifestyle choices on your personal health.
  • To keep scheduled appointments, or to reschedule in a timely manner.
  • To respect the rights, privacy and confidentiality of other patients and clinic personnel.
  • To accept financial obligations and understand your health insurance benefits.